True Health > FAQs

FAQs

How much will it cost me?

That entirely depends on you and your individual health needs. We offer a wide range of therapies, so we’re able to find a solution for most budgets.

View our fees here. (As with most providers these days, fees may change without notice. We will do our best to advise you should this occur.)

 

How long will it take?

Each therapy we offer takes a different amount of time, ranging from 10 minutes to 90 minutes. Our experienced support team will make sure you know how long your treatment will take upon making a booking.

 

How do I pay for my treatment?

We accept all major payment methods – credit cards (Visa, MasterCard and American Express); EFTPOS and cash.

(Unfortunately, we cannot accept personal cheques.)

 

Can I put treatments on an account?

Unfortunately not. We ask that you pay for all treatments at the time of service.

Did you know that it is possible to organise a Primary Care Plan (PCP) from your GP that covers up to five Chiropractic visits annually? For more information, chat to your family doctor.

 

Do you offer bulk billing?

Sadly, no. We do not offer bulk billing.

 

Can I claim private health insurance?

Absolutely (assuming you have private health insurance). Just be sure to check with your health insurance provider first to see if you’re covered.

Please note that some private health funds don’t allow you to claim two different health services in one day. Be sure to get in touch with your private health provider for more information.

 

Can I claim private health on-site?

Yes. True Health has partnered with HealthPoint to allow our clients to claim private health on-the-spot, which means all you have to pay on the day (after swiping your private health card) is the remaining gap.

 

Will you accept any private health fund?

Pretty much, yes. Our practitioners are recognised by the vast majority of Australian private health funds; but, if for some reason we don’t, let us know in advance and we can investigate.

 

How do I claim private health?

We ask that you can pay in full and mail your printed receipt to your health fund to redeem your claim. Or, given we live in a technological world, you can also pay in full and use your health fund’s website or mobile app to claim a treatment.

 

Which practitioner should I see?

We understand the importance of finding a practitioner who you are comfortable with. Our lovely support team members are masters at pairing patients with the right doctor. Give us a call on 03 9578 4912 and we would be more than happy to offer you some guidance.

Or, to find out more about our practitioners, click here.

 

What if I can’t make my appointment?

We understand that sometimes you can’t make it to your appointment, or that sometimes it’s easy to get distracted by life and forget to turn up.

If you need to cancel your appointment, please give us 24 hours’ notice. Please understand that any cancellations made within 24 hours may occur a cancellation fee. This fee is typically the full cost of the treatment, except for Chiropractic, which is charged at $30.00 per session.

 

When are you open?

  • MONDAY – 8:00am to 7:00pm.
  • TUESDAY – 9:00am to 8:00pm.
  • WEDNESDAY – 8:00am to 7:00pm.
  • THURSDAY – 10:00am to 8:00pm.
  • FRIDAY – 8:00am to 5:00pm
  • SATURDAY – 8:30am to 2:00pm.

 

Where are you?

569 North Rd, Ormond VIC 3204. (Corners of North and Grange Roads. Parking available on site.)

 

Do you have wheelchair and pram-friendly access?

Yes.

 

Can I still come if I’m pregnant?

Of course. We have a range of facilities to make the lives of pregnant women easier, including pregnancy massage cushions.

 

Is it safe?

The health and safety of our patients is our number one priority. We have gone to great lengths to create a caring, friendly practice where you are in very capable hands.

All of our practitioners are fully trained and licensed, and are here to help you in any possible way.

 

Are you close to public transport?

We are a 7 minute walk from Ormond train station.

 

Can I park onsite?

There are several options for car parking around our practice.

  • In our off-street car park, accessed from Grange Rd.
  • On North Rd, in the service lane near Ormond Rd.
  • Opposite the clinic car park entrance on Grange Rd.
  • On Grange Rd, on the same side as the clinic car park in the All Day zone

 

What do I need to do before my treatment?
Tell your healthcare professional if you have any known allergies, contagious diseases or if you think you might be pregnant. Please also let them know about any medication, vitamin supplements or herbs you may be taking, and about any recent surgeries or injuries you may have.

 

What do I need to do after a treatment?
Your healthcare professional will often give you some tips and advice on how to enhance the effect of your treatment. This may include applying heat, drinking water or taking nutritional supplements. We recommend you follow any advice given to you by your practitioner.

Also, occasionally you may feel slightly lighted-headed for a few minutes following a session. Please wait for this feeling to pass before driving.

 

Are you registered with WorkCover, TAC and Veterans’ Affairs?

Many of our healthcare professionals are registered with WorkCover, TAC and Veterans’ Affairs. For further information about these services pleas speak to one of our friendly support team members on 03 9578 4912.

 

Are my medical records private?

Absolutely. We treat all patients’ medical records with the utmost respect and everything you discuss with your medical practitioner is completely confidential.

 

What if I have X-rays?

Bring them with you! When you are seeing a practitioner for the first time, please bring any X-rays or other relevant medical documents. Doing so will mean we can give you the best level of care possible.

 

General information

  • Please do not talk on your mobile phone in the waiting area.
  • Please turn your telephone off or on ‘silent’ during your treatment. This will allow our practitioners to ensure they are not distracted and that they are able to completely focus on you during your session.
  • Please be considerate of other patients in the clinic and keep noise to a minimum, particularly if you have children with you. We ask that children playing electronic games use headphones or turn the volume off.
  • Please try to arrive on time or call us if you are running late; we can often accommodate a later booking time. Letting us know in advance also allows us to use your time for a patient who may be in need.
  • Please allow more than 24 hours’ notice if it’s necessary to cancel a booking, otherwise a cancellation fee may be charged.
  • Please do not bring food into the clinic for you or your children.
  • Please remove your shoes or work boots if they are muddy.
  • Please keep an eye on your children, especially when you are in the car park.
  • Please note that the clinic treats children with special needs. We ask that you be patient and understanding.